Brocker.Org: Some Customer Experience Lessons From United’s And My Own Experience Of Denied Boarding – Forbes

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Some Customer Experience Lessons From United’s And My Own Experience Of Denied Boarding
Forbes
In recent weeks, we have seen a enormous amount of coverage of the incident involving Dr David Dao when he was violently dragged off a United Airlines plane in Chicago on the 9th of April, losing two teeth and suffering a broken nose in the process.
United Airlines customer kicked off flight instead of catNew York Daily News
Congress eyes airline overhaul after United incidentThe Hill
United CEO: ‘Many more’ policy changes ‘in the works’KHOU
United – NewsroomCorboy & DemetrioUnited – Newsroom
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