President Donald Trump championed himself as a savior of the
American worker during his campaign.
But he has been largely silent on the biggest crisis facing these
workers: the collapse of the retail industry.
According to government data, general merchandise stores like
Macy’s and Sears have bled more jobs since October — about 89,000
total — than the total number of people employed by the entire US
coal industry, which Trump repeatedly pledged to revive both on
the campaign trail and
Since 2001, department stores alone have lost half a million
jobs. The coal industry by comparison has lost about 22,000 jobs
in the same time period.
The job exodus in the retail industry, which still employs
about one out of every 10 American workers, is only expected
than 3,200 retailers have announced store closures so
far this year, and Credit Suisse analysts expect that number to
grow to more than 8,600 before the end of the year. For
comparison, 6,163 stores shut down in 2008 — the worst
year for closures on record.
The retail industry typically pays low wages but provides
employment to people in every age bracket, as well as those who
are low-skilled and need flexible scheduling options.
So when these workers lose their jobs, they can have a hard
time finding other employment.
Meanwhile, retail workers who remain employed are seeing
their hours cut — so their paychecks are getting smaller — and
some are doing twice the work now, as companies look for ways to
shrink labor costs.
Trump has not made any public statements about the
decline of the retail industry. He held a meeting with eight
retail CEOs in February, but it was reportedly
more focused on tax reform than jobs. At the time, the
retail industry was lobbying heavily against a proposed border
adjustment tax on imports that the White House was
The Trump administration has since tabled that proposal,
according to The
New York Times.
On the federal minimum wage — an issue that has
an enormous impact on the low-paying retail industry
— Trump has made few and somewhat conflicting
statements. He has said the federal minimum wage, which is
currently $7.25, should be raised to $10, but he has also said
that states — not the federal government — should set
the minimum wage.
‘I have to do the work of my entire team’
At companies like Sears, which owns both Sears and Kmart
stores, store closures and shrinking paychecks are having a
devastating effect on workers.
Sears has closed more than 150 stores this year and the company
has been laying off workers and cutting labor hours at stores
that remain open.
Several Sears workers spoke to Business Insider on the condition
of anonymity about how this is affecting them.
A worker at a Sears store in La Jolla, California said part-time
workers at his store have had their hours cut by 70%.
Employees that previously worked 20 hours per week are working
about 3 hours per week now, or not being scheduled at all, he
Sears disputed that workers’ hours had been cut by 70% but said
full-time workers “represent an increasing percentage of
available weekly team hours.”
“Sears has adjusted our store staffing plans to meet our evolving
store traffic needs,” spokesperson Howard Riefs said in an
“The hours have been cut tremendously. At times there is
only one cashier and one associate helping out the whole day,” he
told Business Insider. “It’s overwhelming. We try to do our best
with no help from management but it’s getting to be too much.
Part-time associates are not getting hours at all because
full-time come first. Many are applying at other non-Sears
A former employee at a Sears store in New York said hours were
cut at her store after Christmas. She said she worked at least 30
hours per week until late December, when she was dropped
to 13.5 hours per week, and later 7 hours per week. She said
she was forced to leave her job as a result.
A salaried manager at another Sears store said all of her
hourly department heads have been eliminated and she’s swamped
“I have to do the work of my entire team with threats of
having to work six days [a week] if it’s not done,” she told
Business Insider. “I used to have two associates with me,
I am now working alone with one associate [who works] maybe
four hours a day. Same tasks — one person to
Sears employees have also been stripped of their employee
discount, which awarded them 10% to 20% off products at Sears and
Kmart. The company replaced the discount program this year with a
new system that awards 20% back in “points” on purchases, and the
points can be applied to future purchases. The points expire
after 60 days.
Sears says the new system
provides even more value to employees.
But many employees are furious about the change, saying they
saved much more through the old system. One
former senior executive at Sears called it “absolutely
demoralizing” in an interview with Business Insider.
“The team has been beaten down,” said the executive,
who asked to remain anonymous for fear of legal retribution.
“I don’t quite understand why people are still there.”
A new class of unemployed workers
As more and more retail workers lose their jobs, there is a
new class of unemployed and underemployed workers emerging in
America that’s much larger and geographically far-reaching
than the coal industry that Trump has vowed to revive.
What does this class look like? Nearly half are women, about 17%
are Hispanic or Latino, 12% are African-American, and 6% are
Asian, according to BLS data. Most are
between the ages of 25 to 54, with a median age of 38. On
average, retail salespersons are paid about $10.87 per hour,
or $22,600 annually, and cashiers are paid about $9.69 per hour,
the data show.
The coal industry, by comparison, is 80% male and 77% white with
a median age of 43 and a median hourly wage of $26.88.
But coal miners and retail workers do have something in common:
most don’t have a set of skills that’s easily transferable
to another industry, which makes career transitions very
challenging, according to Mark Cohen, the director of
retail studies at Columbia Business School.
“The coal miners are out of luck,” Cohen told Business
Insider recently. “Retail workers are in the same boat.”